Leading with Empathy

Leading with Empathy

This story from “The 7 Habits of Highly Effective People” is one that has always stuck with me and reminds me of the importance of understanding someone else’s perspective and experience:

Then suddenly, a man and his children entered the subway car. The children were so loud and rambunctious that instantly the whole climate changed. The man sat down next to me and closed his eyes, apparently oblivious to the situation. The children were yelling back and forth, throwing things, even grabbing people’s papers. It was very disturbing. And yet, the man sitting next to me did nothing. It was difficult not to feel irritated. I could not believe that he could be so insensitive as to let his children run wild like that and do nothing about it, taking no responsibility at all. It was easy to see that everyone else on the subway felt irritated, too. So finally, with what I felt was unusual patience and restraint, I turned to him and said, “Sir, your children are really disturbing a lot of people. I wonder if you couldn’t control them a little more?” The man lifted his gaze as if to come to a consciousness of the situation for the first time and said softly, “Oh, you’re right. I guess I should do something about it. We just came from the hospital where their mother died about an hour ago. I don’t know what to think, and I guess they don’t know how to handle it either.”

This short story gave me perspective as a principal and teacher.  I remember as I progressed in my career, moments of misbehavior from students affected me less emotionally because it often had little (if anything) to do with me, and everything to do with what was going on with the student at the time. I just learned to breathe and calm down and get to the heart of what was going on.  It wasn’t that I didn’t care about what my students were going through; I just realized that it was often not a reflection due to our interactions.  Something else was often going on.

The next time you struggle with a student, colleague, or someone in your personal life, remember this Covey story.  There is probably a more significant side to the story that you are not seeing. May 27, 2018, The Push and Pull of LeadershipDecember 13, 2011 Empathy and Emotion

Source: George Couros

POST WRITTEN BY Monica Thakrar

POST WRITTEN BY Monica Thakrar

For the last few years, mindfulness has been getting a lot of attention and press.

According to Jon Kabat-Zinn, a leading thinker in the field, mindfulness is about “Paying attention in a particular way: on purpose, in the present moment, and non-judgmentally.” It is about being more in the present and thereby being able to do everything with more discipline and focus.

The Case For Mindfulness

Large companies, such as Google, Aetna, and General Mills, have been implementing large-scale mindfulness programs over the past few years. Thousands of employees have gone through their programs with data now showing that there is a definite impact on leadership skills by practicing mindfulness, such as:

• Increase in productivity

• Increase in decision-making

• Increase in listening

• Reduction in stress levels

But for leaders, the biggest benefit of mindfulness is its direct impact on the development of emotional intelligence. Daniel Goleman, a leading expert on emotional intelligence, recently made a direct connection between mindfulness and emotional intelligence, saying that:

•Emotional intelligence builds attention and focus.

• Attention and focus are cornerstones in enhancing self-awareness, as well as empathy.

• Self-awareness and empathy are critical skills for enhancing emotional awareness.

Google’s mindfulness program focuses directly on the link between mindfulness and emotional intelligence, and it’s had some significant traction with employees.

How Leaders Can Implement Mindfulness

Mindfulness tools include meditation, breathing, yoga, walking, music, nature — anything that allows you to come back to the present moment. Our minds are often thinking about regrets, incidents from the past and worries about the future. Any tool that brings the mind back to the present moment is a mindfulness tool.

As a mindfulness practitioner of meditation and breathing for the last 10 years, I have seen significant changes in myself in terms of the enhancement of emotional regulation, patience, discipline, focus, and productivity, as well as a decrease in stress. While I used to use physical exercise, such as running marathons and doing triathlons, meditation has now become my tool of choice for reducing stress levels and being more productive.

So how can you as a leader get started? What tools can you use in your organization to bring yourself into the present moment?

1. Body Scan: Begin by sitting with your back straight and eyes closed. Take three deep breaths in and begin to notice your feet and legs, calves and thighs, groin and abdomen. Continue up the body and then take another three deep breaths. Continue for a total of three times. This is a great way to get in tune with your body and begin to notice any stress or strains. The breaths help you to relieve tension.

2. Alternate Nostril Breathing: Using your thumb and index finger, you can do an easy breathing exercise called alternate nostril breathing. With your right index finger, close your right nostril and take a breath in through the left nostril. Now, close the left nostril with your thumb. Open up your index finger and breathe out through the right nostril. Then breathe in the through the right nostril. Close the right nostril with the index finger. Open up the thumb and breathe out through the left nostril. Continue doing this eight-to-ten times. This helps to calm the system as well as harmonize the two hemispheres of the brain.

3. Breathing Meditation: Sit with your back straight and eyes closed. Begin to notice your breath. Notice your breath in and your breath out. Keep your focus on your breath. Whenever you notice your mind wandering off, bring it back to noticing the breath. Do this for three-to-five minutes. This is the start of meditation practice. It is a simple and easy way to start training your mind to be more present.

While mindfulness can seem like a hard thing to do, as mindfulness expert Sharon Salzberg says, “Mindfulness isn’t difficult, we just need to remember to do it.” Begin a practice today.

POST WRITTEN BY

Monica Thakrar on Forbes.com

3 PRACTICAL WAYS TO AVOID JOB BURNOUT

3 PRACTICAL WAYS TO AVOID JOB BURNOUT

Anyone who’s held the same job or position for a number of years may encounter the sinking feeling of burnout. You no longer feel the passion for the job you’re in, and you crave something new and exciting.

Moving on and pursuing a new position, even a new career move, can be an option, but sometimes it’s just not practical. In that case, you need to focus on how to quell the symptoms of burnout before they take you down. Being in Business Means Being a Difference Maker It is inherent in the very nature of what you do as a business owner. Learn how different leads to better.

What is Burnout?

Burnout sounds fairly harsh … but what does it mean? According to one definition, “Burnout is a state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed and unable to meet constant demands. As the stress continues, you begin to lose the interest or motivation that led you to take on a certain role in the first place.”

When burnout occurs, productivity wanes, energy collapses, motivation disappears, and you might begin to feel cynical, resentful, even hopeless. If you experience these emotions for a number of weeks or months, you’re increasingly likely to cave in and make poor decisions. In many cases, people who suffer from prolonged work burnout ultimately leave their jobs, one way (resignation) or another (termination).

While burnout can occur in any facet of life, it most commonly occurs in a person’s career or job. That’s because the average person spends between 35 and 50 hours a week working for an employer. When you spend that much of your time doing one thing, you’re prone to “burning out.”

The Primary Causes of Job Burnout

We’ll discuss ways to prevent job burnout in the next section, but first let’s review some of the primary causes, so that you can watch for the warning signs in your own career.Excess repetition.Insufficient compensation.No environmental variance.Little room for upward mobility.No camaraderie with peers.High stress with no down time.

Burnout is a very job-specific and personal phenomenon. While the six causes listed above are by far the most common, any combination of undesirable factors can potentially lead to job burnout.

Three Tips for Avoiding and Preventing Burnout

You shouldn’t wait until you begin to experience the symptoms of job burnout. Even if you love your work and as if there’s no way you could ever become unhappy in your current position, the following tips might be helpful.

They’ll enable you to avoid burnout altogether. If you’re currently experiencing possible symptoms, following these tips may empower you to overcome burnout before it ruins your career.Use Your Vacation Days

Did you know that U.S. employees use only 51 percent of their eligible paid vacation days and paid time off? Fully 40 percent of American workers waste at least some of that time to which they’re entitled.

While the survey that compiled this data noted that “company culture” and a “lack of encouragement from management to take time off” are two of the primary reasons that workers end up not making use of vacation time, many employees don’t use their days because they believe they need to work all the time.

What you need to accept is that taking vacation days doesn’t have to be a mark against your work ethic or character. Vacation days were designed to be used. If you aren’t taking your two weeks — or whatever you’re entitled to by contract — then you’re working too much.

According to Karin Klinger, who spends her time helping IT professionals train and study, taking a break is beneficial for a number of reasons. Her top three reasons are that vacations:

By taking vacation days, you can recharge on the mental, physical, and social levels. That’s incredibly important. And though you may not feel the slightest bit burned out at the moment, it’ll eventually catch up with you if you make a habit of leaving vacation days on the table.Change Up Your Routine and Environment

Sometimes avoiding job burnout is as simple as changing up your routine and surroundings. If you’re working in the same cubicle for 40 hours a week, 52 weeks a year, for years on end, do you really expect to stay energized?

Most employers will have no problem if you ask to move your office every now and then. If it’s good for your productivity, it’s going to be good for their bottom line. If moving offices or cubicles isn’t possible, try rearranging your current one or adding new decorations from time to time.Communicate with Your Employer

Despite what you may think, your employer doesn’t exist for the sole purpose of making you miserable. Any decent manager knows that happy employees are productive employees … and that has a positive impact on the company’s profitability and reputation.

As soon as you notice symptoms of burnout, set up a meeting to talk with your boss. Let management know how you’re feeling and ask them if they have any ideas. Make it clear you’re not giving up on the job, but you want to shake things up in a positive way.

Hiring new employees is expensive, so most employers would much rather help you figure things out than have to replace you.

Don’t Wait Until You’re Burned Out

Job burnout is an interesting subject because it’s potentially preventable, but almost impossible to overcome once you’re experiencing it. That means you can’t afford to wait until you’re burned out to do something.

By waiting, you’re essentially putting a nail in the proverbial coffin of your career. That being said, you shouldn’t feel intimidated or afraid if you begin to experience burnout symptoms.

Anyone who’s been in the same career or field for a number of years is bound to experience fatigue from time to time. The key is to deal with the symptoms and find the underlying causes as soon as possible.

The Power of Peace in a Mexican Prison

The Power of Peace in a Mexican Prison

This a powerful story that is hard to communicate in just a few words how amazing it really is, but I will try. Just three weeks ago fifty men in a tough Mexican prison began the Power of Peace Project’s “40 Days of Peace” Program. Many of these men are affiliated with gangs and cartels and many are rivals. In this prison, the men are packed twenty to a cell because it was built for 2500 but currently houses 5600 inmates. All these men went through the two day launch with us, signed the peace pledge, received the wristband and a journal, and committed to forty days of nonviolence– with daily journaling and action challenges, weekly small groups with their rivals, and a paper writing assignment that will precede a graduation celebration at the end of the project. In three short weeks this was an issue that came up this past week in the weekly meeting: out of the fifty men, only one man (named Julio) is not in a cell with any of the other POPP initiates. The cell he is packed into has no other POPP brothers and he is the only one with the wristband and journal—and he stands out. One of the brothers stood up and said: “Our brother Julio is all alone in his cell! What can we do to protect him?” My partner Jeff asked why he was in a cell all alone. They responded: “He’s not all alone, he just doesn’t have any Power of Peace brothers with him.” I am in awe. In three short weeks, these men are concerned that their brother is “all alone” because he is not surrounded by the POPP group. They have already owned it and are protecting it. Imagine what could happen over months and years… The Power of Peace.

www.kitcummings.net

Real Stories from the Front Lines

Real Stories from the Front Lines

Tonight at Hays State Prison the following story was told about Frank, one of our Power of Peace Leaders who was shipped out to another prison two weeks ago. One of our other POPP Brothers was there and witnessed it before he was sent back to Hays this week… The day that Frank arrived, he went to chow at the usual time. When he returned, he realized that somebody had stolen all his store goods out of his box– this is a very big deal, especially when you are new to a prison. There were about fifteen Hispanic inmates there who knew Frank from other prisons and who he is cool with. They decided they were ready to “go to war” to get his stuff back, as everyone knew who was behind the theft. Before anything could happen, Frank got all those men together and got his “40 Days of Peace” journal out and began to teach them the nonviolent principles he was practicing in the program, and how there were other alternatives to violence. The beef was settled nonviolently and now we have more men in yet another prison who are interested in the POPP Program…

The fascinating thing? Anyone can back down and “decide to be a peacemaker” when they’re afraid and outnumbered. But Frank had the muscle and the numbers to get his stuff back AND send a message, but he still chose peace. And he began leading the other inmates and modeling peace in the process. I’m so proud of him… The Power of Peace.

www.kitcummings.net